Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
H-332 - Door Hinge Installation Guide
The H-332 Premium Door Hinges combine functionality with an elegant design, featuring sleek 3.5" x 3.5" dimensions and 5/8" radius corners. With a complete installation kit, including 3 high-qualit...
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Customer Service created an article,
H-4325 - Door Hinge Installation Guide
The H-4325 Stainless Steel Door Hinges offer easy installation and durability. Each pack includes 3 heavy-duty hinges (4" x 3") with 2.5mm thickness and 24 solid screws, providing everything you ne...
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Customer Service created an article,
Troubleshooting Issues with the H-4325 Stainless Steel Door Hinge
The H-4325 Stainless Steel Hinges are designed for heavy-duty use, offering superior durability, smooth operation, and a sleek look for your doors. Crafted from premium stainless steel, these hinge...
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Customer Service created an article,
Troubleshooting Issues with the H-332 Premium Door Hinge
The H-332 Premium Door Hinges offer a perfect blend of functionality and style, with their elegant design and advanced damping oil technology to prevent creaking and friction.Constructed from carbo...
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Customer Service created an article,
Buyer's Remorse and Return Conditions
We understand that sometimes you may change your mind after making a purchase. If you experience buyer’s remorse and wish to return your product, please review the following conditions for eligibil...
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Customer Service created an article,
Warranty Coverage
We offer a 2-year warranty from the date of purchase, covering any manufacturing defects. Below are the types of issues that are excluded from this warranty: Exclusions: 1. Accidental Damage: ...
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Customer Service created an article,
How to Make a Warranty Claim
Contact Our Customer Support: Reach out through the Contact Us page on our website or directly from the Support section in your account. You may also email us at Help@mendock.support for assistanc...
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Customer Service created an article,
Delivery Tracking
You will receive an email with tracking details when your order ships.Track your package via the link in the email or by logging into your account.If you do not receive tracking information within ...
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Customer Service created an article,
Delivery Issues
If you do not receive your order within the estimated timeframe, please contact us directly. We recommend doing this within 14 days of the estimated delivery date to ensure timely assistance. For d...
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Customer Service created an article,
Canceling orders on Shopify
From your Shopify admin, go to Orders.Click the order that you want to cancel.Click More actions > Cancel order.In the Refund payment section, choose how you want the payment refunded.In the Reason...