Customer Service

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  • How to Make a Warranty Claim

    Contact Our Customer Support: Reach out through the Contact Us page on our website or directly from the Support section in your account. You may also email us at Help@mendock.support for assistanc...

  • Delivery Tracking

    You will receive an email with tracking details when your order ships.Track your package via the link in the email or by logging into your account.If you do not receive tracking information within ...

  • Delivery Issues

    If you do not receive your order within the estimated timeframe, please contact us directly. We recommend doing this within 14 days of the estimated delivery date to ensure timely assistance. For d...

  • Canceling orders on Shopify

    From your Shopify admin, go to Orders.Click the order that you want to cancel.Click More actions > Cancel order.In the Refund payment section, choose how you want the payment refunded.In the Reason...

  • H-332 - Door Hinge Installation Guide

    The H-332 Premium Door Hinges combine functionality with an elegant design, featuring sleek 3.5" x 3.5" dimensions and 5/8" radius corners. With a complete installation kit, including 3 high-qualit...

  • Troubleshooting Issues with the H-4325 Stainless Steel Door Hinge

    The H-4325 Stainless Steel Hinges are designed for heavy-duty use, offering superior durability, smooth operation, and a sleek look for your doors. Crafted from premium stainless steel, these hinge...

  • H-4325 - Door Hinge Installation Guide

    The H-4325 Stainless Steel Door Hinges offer easy installation and durability. Each pack includes 3 heavy-duty hinges (4" x 3") with 2.5mm thickness and 24 solid screws, providing everything you ne...

  • Troubleshooting Issues with the H-332 Premium Door Hinge

    The H-332 Premium Door Hinges offer a perfect blend of functionality and style, with their elegant design and advanced damping oil technology to prevent creaking and friction.Constructed from carbo...

  • Buyer's Remorse and Return Conditions

    We understand that sometimes you may change your mind after making a purchase. If you experience buyer’s remorse and wish to return your product, please review the following conditions for eligibil...

  • Warranty Coverage

    We offer a 2-year warranty from the date of purchase, covering any manufacturing defects. Below are the types of issues that are excluded from this warranty:   Exclusions:   1. Accidental Damage: ...