Delivery Issues

If you do not receive your order within the estimated timeframe, please contact us directly. We recommend doing this within 14 days of the estimated delivery date to ensure timely assistance.

For damaged or missing items, report the issue within 7 days of delivery to initiate a replacement or refund. Please note the following conditions for these claims:

• Proof of Issue Required: To process your request, please provide the following:
• Photographic evidence of the damaged product and packaging.
• Order number and a description of the issue.
• Verification and Investigation: Once we receive your report, our support team will investigate the claim. This may include contacting the shipping provider for more details or verifying product damage.
• Returns for Verification: For damaged items, we may request the item to be returned for inspection. We will provide a prepaid return label if needed.

Non-Covered Situations:

• If the damage was caused by improper use, we cannot provide a replacement or refund.
• Repeated Claims: Multiple claims from the same customer may be subject to additional scrutiny to prevent abuse of our replacement policy.

We strive to ensure a fair and smooth process for all our customers, while maintaining integrity in our warranty and replacement policies.