How to Make a Warranty Claim

Contact Our Customer Support:

• Reach out through the Contact Us page on our website or directly from the Support section in your account. You may also email us at [e-mail] for assistance.

Prepare Necessary Information:

To ensure we can assist you promptly, please provide:

• Order Number: You can find this in your order confirmation email or under your account's order history.
• Proof of Purchase: A copy of your receipt or screenshot of your order details from your account.
• Product Information: Include the name of the product and, if applicable, its model or serial number.
• Detailed Description of the Problem: Describe the issue in detail. It’s helpful to note when the problem started and how it affects the use of the product.
• Photographic or Video Evidence: Include pictures or videos showing the defect clearly. This helps us assess the issue more effectively.

Review Process:

• Our support team will review the information you’ve provided. This process may take 3-5 business days, during which we may ask for additional information if needed.
• If the claim is approved, we will provide you with the next steps, which could include:
• Repair: For minor defects, we may offer a repair service, either at an authorized center or through a replacement part you can install.
• Replacement: If the product cannot be repaired, we may provide a replacement. In some cases, you may need to return the defective item before a replacement is issued. A prepaid shipping label will be provided for returns.
• Refund: If a replacement is not available, we may offer a refund, depending on the condition and age of the product.

Exclusions and Conditions:

• Warranty Coverage Limits: The warranty covers manufacturing defects only. Issues due to misuse, accidents, unauthorized modifications, or normal wear and tear are not covered.
• Verification Requirement: For repeated warranty claims or high-value items, additional verification may be required to ensure the claim's authenticity.
• Return Shipping: In some cases, you will need to return the defective product for inspection. The return must be initiated within 14 days of receiving the return instructions to remain eligible.

We aim to make this process as smooth as possible while ensuring fairness for all customers. If you have any questions during the claim process, our support team is here to help.