Buyer's Remorse and Return Conditions

We understand that sometimes you may change your mind after making a purchase. If you experience buyer’s remorse and wish to return your product, please review the following conditions for eligibility:

1. Return Eligibility for Buyer’s Remorse

• Return Window: Returns due to buyer’s remorse must be initiated within 30 days of the delivery date. After this period, we are unable to process remorse-based returns.
• Product Condition: The item must be unused, in its original condition, and packaged in its original box, with all accessories, manuals, and any additional components included.
• Proof of Purchase: You must provide your order number and proof of purchase (receipt or order confirmation email).

2. Return Process

• Request a Return: To initiate a return, please contact our customer support team through the Contact Us page or from your account. Provide your order number and reason for the return.
• Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) and instructions on how to ship the product back.
• Shipping Cost: Shipping costs for returns due to buyer’s remorse are the responsibility of the customer. We recommend using a trackable shipping service to ensure the product is returned safely.

3. Conditions for Acceptance

• Inspection: Once we receive the returned product, our quality assurance team will inspect it to ensure it meets the return conditions.
• Restocking Fee: A restocking fee of 10% may be applied if the product shows signs of minor handling or if the original packaging is not intact.
• Refund Method: If the return is approved, we will issue a refund to your original payment method. The refund process may take 5-10 business days after the return is approved.

4. Items Not Eligible for Return Due to Buyer’s Remorse

• Customized Products: Items that have been customized or modified at the customer’s request are not eligible for return.
• Damaged or Missing Parts: Products that are returned damaged, missing parts, or incomplete (e.g., missing manuals or accessories) cannot be refunded.
• Used Products: Any product that shows signs of use or installation will not be accepted for a remorse return.

5. Exceptions

• If the product was defective upon receipt or if there was an error with your order, please refer to our Defective Product Warranty Policy for assistance.

If you have any questions or need assistance with initiating a return, feel free to contact our customer support team.